Hours of Operation

The front desk is open 24 hours a day. If you have any questions or need any information, please do not hesitate to contact the front desk.

IMPORTANT CONTACTS
→ Information EXT: 0
→ Guest Service EXT: 4006/4007
→ Reception EXT: 4012/4013

CHECK-IN

Check-In time is 3:00 pm.  If you arrive before Check-In time, and only if availability allows, we will offer you your room.

BRACELETS

The bracelet identifies you as a Caribe Deluxe Princess & Tropical Deluxe Princess Hotel guest, therefore, its use is mandatory to enjoy the All-Inclusive Package. The bracelet should always remain on your person as it will give you free access to all the complex's facilities and services. The bracelet contains a key (chip) to enter your room.

In case of loss or breakage, you can go to front desk where you can exchange the bracelet for a new one. It is essential to have it in your possession when requesting an exchange. If you do not show up with the bracelet, your account will be charged the corresponding amount to replace it. (Consult at the Reception). Our staff is authorized at all times to request information from all those who are inside the complex that are not wearing the bracelet.

We sincerely appreciate your cooperation in complying with this very important standard. 

CHECK OUT
In anticipation of new guest arrivals, we advise you that check-out time is 12:00 pm and ask that you adhere to the check-out time. In the event that you check-out later, we will be obligated to make a charge corresponding the stay extension on your account. If you wish to stay longer in the room, please request it at the Front Desk Department where this service will be provided, as long as availability allows it. *This service has an additional cost ($).

After checking out, if you would like to shower or change clothes before your trip, you can go to the Plaza near the Lobby, which has a courtesy area for this purpose. Likewise, we offer you our luggage storage room, where you can deposit your luggage safely while you continue to enjoy the facilities until your departure. This service must be requested with the Bellboy Department.

To expedite your check-out, you can go to the front desk, the night before your departure and settle your account, in this way the process will be faster. Upon check-out, you will receive a confirmation ticket, which you must deliver to the bellboy before your departure from the hotel. 

BAGGAGE / BELLBOYS

On your departure day, if you want assistance with luggage transport to the lobby, you should contact the Bellboys Department or Front Desk at least 2 hours in advance. To facilitate the pickup of luggage, once the pickup has been coordinated, you can leave it inside your room, in front of the main door.

INTERNAL TRANSPORTATION SERVICE

We have at your disposal an internal transport service to be able to move comfortably around the complex. This service operates from 7:00 am to 12 midnight. Outside these hours, if you need to move around the complex, you may dial “Information EXT: 0” from your room. Please verify the route and the assigned stops.

LOST AND FOUND

We ask that all objects found in the hotel be delivered to the Customer Service Department. If you have lost any property, please contact:  “Customer Service Ext. 4006/4007” 

BATTERIES

We would appreciate guests not disposing of used batteries during your stay into the trash bins as they pollute the environment. We ask you to deliver/drop off unwanted batteries to Reception and we will take care of their disposable. 

BEACH / POOL TOWELS

At Check-In, you will be given a beach/pool towel card per person, which may be exchanged for a beach/pool towel at the booth located by the main pool. On your departure day, please remember return your towel to the towel booth in exchange for a beach/pool towel card. The beach/pool towel card (s) must be returned to the front desk upon check-out. If unfortunately, you have lost a card, your account will be charged the amount of $25.00 US* The use of hotel room towels is prohibited in common areas. 

YOUR OPINION / FEEDBACK

Your opinion and feedback is very important to us. Please feel free to contact the Public Relations staff to let us know your comments and suggestions, and thus help us provide you with better service during your stay. In the same way as some of our future guests will want to know about their experience with us, we thank you please share it through www.tripadvisor.com, www.expedia.com and www.google.com 

The management.