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Front Desk

Bracelets

The bracelets identify you as a guest of the Caribe Deluxe Princess & Tropical Deluxe Princess hotels, therefore, their use is mandatory in order to enjoy your All Inclusive package. The bracelet should always be carried with you since it will give you free access to the complex’s  facilities, different services and it is used as a key (chip) to enter your room.

In case it gets broken, please approach the reception where with the broken one you will get a new one (It is essential to have it physically). If you do not show up with the bracelet, an amount corresponding to its cost of will be charged to your account.(Check price at the reception). Our staff is authorized at all times to request information from all those who are inside the complex without a bracelet. We sincerely appreciate your cooperation in complying with this important standard.

IMPORTANT CONTACTS
→ Information EXT: 0
→ Guest Service EXT: 4006/4007
→ Reception EXT: 4012/4013

CHECK OUT
In consideration to the expected arrival clients, we ask that you please consider leaving the room at 12 noon, otherwise we will be obliged to make a charge corresponding to the extension of the stay on your account. (Check price at the reception).

If you want to stay longer in the room, please request it at the reception, the night before, where they will provide this service, as long as availability allows it. 

If after checking out, you want to shower or change clothes before your trip, please contact our Reception Staff, which asign a courtesy space for this purpose. Besides, we offer you our luggage room, where you can deposit your luggage in complete safety while you continue to enjoy the facilities until your departure. This service should be requested with the bell boy’s staff. 

The night before your departure, you can approach the reception and settle your account, this way your check-out will be faster. 

Please be sure to receive a confirmation ticket, when you check-out, which you should give to the bell boy before your departure from the hotel.

LUGGAGE / SUITCASES
If you would like assistance with the transportation of your luggage, you should contact the bell boy staff or reception at least 2 hours in advance. On the day of your departure, to facilitate the recollection of your luggage, you can leave your luggage inside the room in front of the main door.

INTERNAL TRANSPORTATION SERVICE
The Caribe Deluxe Princess & Tropical Princess hotels offer their guests an internal transport service to move comfortably around the complex from 7 h to 24 h. If you need assistance outside of these hours to move around the complex, please dial "information" from your room. Do not forget to verify the bus stops and routes.

BEACH AND POOL TOWELS
At the time of check- In, a beach –pool towel card will be delivered (per person) which must be exchanged for a towel at towel place located in each pool. On the departure day, please remember to return the towel cards to the reception. If you have unfortunately you lost a card, the amount of US$25.00 will be charged to your account. * The use of room towels is forbidden in common areas. 

GENERAL RECOMMENDATIONS

  • Do not consume tap water; your hydration should be with bottled water. 
  • Confirm your departure with your representative at least the night before it. 
  • Use mosquito repellent. 
  • Use sunscreen constantly. 
  • If you have any allergies or maintain a special regime, please contact the Guest Service department. 
  • The consumption of shellfish can produce allergic reactions, please be aware of cooking in different seasons.

YOUR OPINION

We strive daily with the aim of achieving the highest quality standards for our guests, as well as our desire for improvement, we need your collaboration as we believe r that your opinion is  importance to us; for this reason periodic surveys will be apply, those will help us to identify the points that should be improved.

As some of our future guests will want to know your  experience with us, we thank you for sharing it through www.tripadvisor.com and www.google.com 

The management.